Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We partner with trusted shipping carriers to ensure reliable delivery.
Shipping options and estimated delivery times are displayed during checkout.
Delivery times may vary depending on:
- Product availability
- Shipping destination
- Carrier delays
- Weather or unforeseen circumstances
Freight (LTL) Deliveries
Large or oversized items may require LTL (Less-Than-Truckload) freight delivery.
Important Requirements
- A valid direct phone number is required for delivery scheduling.
- Freight carriers require scheduled appointments before delivery.
- Customers must provide a reachable phone number within 48 hours of placing the order.
If we cannot contact you:
- Your order may be cancelled to avoid storage or redelivery fees.
Shipping Delays
Transit times for freight and oversized shipments may vary by carrier and region.
Please wait for the carrier to contact you directly regarding delivery scheduling.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Amber World Wide is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to inaccurate contact details
Additional shipping fees may apply for address corrections or reshipments.
Shipment Tracking
Tracking information will be provided once your order ships.
Please allow up to 24 hours for tracking updates to appear.
International Shipping
International shipping availability may vary depending on destination and product restrictions.
Customers are responsible for:
- Customs duties
- Import taxes
- Additional local fees
Lost or Stolen Packages
If your package is lost or marked delivered but missing:
- Contact us immediately
- We will assist with a carrier investigation
