At Amber Sports, customer satisfaction is our priority. We are committed to delivering quality products, and if something isn’t right, we offer a clear and reliable return and refund process.

**Returns Eligibility**
You may request a return within **30 days from the date of delivery**. To qualify for a return, the product must:

* Be unused, unworn, and in its original condition
* Be in resellable condition with no signs of use or damage
* Include all original packaging, tags, and accessories
* Be accompanied by a valid order confirmation or proof of purchase

Returns that do not meet these conditions may not be accepted, unless the item has a manufacturing defect.

**Non-Returnable Items**
The following items are not eligible for return:

* Products that have been used, damaged, or altered after delivery
* Items purchased during clearance or promotional sales (unless defective)
* Customized or personalized products

**Refund Process**
Refunds are processed **only after the returned product is received and inspected** by our team.

* If the product is in new and resellable condition, your refund will be approved
* Once approved, refunds are processed within **5–7 business days**
* The amount will be credited to your original method of payment

If the returned product does not meet the required condition, the refund may be declined or adjusted accordingly.

**Exchanges**
We offer exchanges only in cases where the product received is **defective, damaged, or incorrect**. Requests must be submitted with clear images or videos for verification.

**Return Shipping**

* Customers are responsible for return shipping costs unless the product is defective or incorrect
* We recommend using a reliable, trackable courier service to ensure safe delivery

**Damaged or Incorrect Deliveries**
If you receive a damaged, defective, or incorrect item, please contact us within **48 hours of delivery** with supporting images or videos. We will arrange a replacement or refund at no additional cost.

**Order Cancellation**
Orders can be canceled within **24 hours of placing the order**, provided they have not been shipped. Once dispatched, orders cannot be canceled.

**Contact Support**
For any return, refund, or exchange requests, please contact us:
Email: [email protected]

We aim to provide a smooth and trustworthy shopping experience. Thank you for choosing Amber Sports.